The Ehsaas Program 8171, otherwise known as the Benazir Income Support Programme (BISP), is still an important support mechanism for millions of deserving families across Pakistan. In the June–July 2025 payment cycle, eligible beneficiaries are receiving quarterly Kafalat payments in the amount of Rs. 13,500. While this program helps many families, it stands to reason that some people may still face issues such as delayed payments, no SMS notifications, blocked CNICs, issues with biometric verification, and so forth. If you believe that you may be a beneficiary and are experiencing any of these issues or you are uncertain if you are eligible, please do not worry. The government has made it easier and safer than ever to submit complaints and to get help. If you have access to the internet, or do not have internet access, there are many ways to officially submit complaints and request help.
Who Can File a Complaint?
You can file a complaint if you are a registered BISP beneficiary and are facing any of these problems:
- You did not receive the Rs. 13,500 payment
- You did not get an SMS from 8171 confirming your payment
- Biometric verification failed at payment time
- Your CNIC is blocked or expired
- You faced mistreatment or problems at a payment center
How to Check Your Eligibility Before Complaining
Before filing a complaint, it’s important to check if you are eligible for the current payment cycle. Here’s a simple way to confirm your status:
Step-by-Step BISP 8171 Payment Process for Beneficiaries with PMT Below 34
- Open your mobile phone’s messaging app.
- Use only numbers when typing your 13-digit CNIC—no spaces or dash marks.
- Send this message to 8171.
- Wait for a reply confirming your eligibility.
If you are eligible but still haven’t received your payment or SMS, you can proceed to file a complaint.
How to File a Complaint – Step-by-Step Guide
1. Visit a BISP Tehsil Office
If you prefer to get help face-to-face, visit the nearest BISP Tehsil office available in every district. Bring:
- Your original CNIC
- A mobile phone, if possible
- Any other documents requested
- Check your payment status
- Verify your CNIC and eligibility
- Explain any delays or payment problems
- Get help with updating your CNIC or redoing biometric verification
2. File a Complaint at a BISP Camp or Payment Center
If you are already at a payment center and facing issues like biometric mismatch, no cash, payment not found, or rude behavior from staff:
- Ask for the on-site BISP supervisor.
- Share your CNIC, name, and describe your complaint clearly.
- Request a complaint slip or tracking token
Most centers also have field monitors to help resolve problems quickly.
3. Call the BISP Helpline
If visiting an office isn’t possible, call the official BISP helpline. This option is especially useful for elderly or disabled beneficiaries and those living in remote areas.
BISP Helpline Numbers (June–July 2025):
- Toll-Free: 0800-26477 (available all over Pakistan)
- Direct line to Head Office Islamabad: 051-9246326
Support is available in Urdu and regional languages from Monday to Saturday.
4. File a Complaint Online (If You Have Internet Access)
If you have internet access, you can file a complaint online by visiting https://bisp.gov.pk:
- Go to the “Grievance Redressal” or “Complaint” section.
- Enter your CNIC and a clear description of the issue
- Provide a contact number for follow-up.
- Submit the complaint and save the reference number for tracking.
Common Issues and How to Fix Them
- Problem: No SMS received from Ehsaas Program 8171
- What to Do: Check your CNIC validity and try sending the SMS again.
- Problem: Payment marked “issued” but not received
What to Do: Visit your assigned payment center with your CNIC. - Problem: Biometric verification failed
What to Do: Visit the Tehsil office for manual verification. - Problem: CNIC expired or blocked
What to Do: Renew your CNIC at NADRA, then revisit the Tehsil office.
Important Tips for Submitting Complaints
To ensure your complaint is handled smoothly:
- The SIM card used to contact 8171 should be officially registered with your CNIC.
- Always carry your original CNIC when visiting offices or payment centers.
- Do not trust middlemen or share your CNIC/payment details with strangers.
- Keep your complaint slip or reference number safe for follow-up.
- Stay updated by checking SMS responses or calling the helpline again if necessary.
Where to Get Help – Office Locations
For in-person assistance, you can visit:
- BISP Tehsil Offices are available in all districts nationwide
- BISP Head Office, F-Block, Pak Secretariat, Islamabad
Frequently Asked Questions
Q1: What is the official helpline number for BISP?
A: Toll-Free: 0800-26477 or Direct Head Office: 051-9246326.
Q2: Can I file a complaint online?
A: Yes, you can file a complaint online by visiting https://bisp.gov.pk and navigating to the “Complaint” or “Grievance Redressal” section.
Q3: How do I report problems at a payment center?
A: Speak to the BISP supervisor on-site or call the helpline immediately.
Conclusion
The Ehsaas Program 8171 continues to provide essential relief to millions of families and the government will get payment and verification issues sorted as soon as possible. If you experience any issues please make use of any of the various complaints channels available by visiting the offices, calling the helpline or lodging one online. The more knowledgeable you remain and the through the right processes you follow will aid you in receiving you support without issues.